FAQ

+ What does it mean by 'Limited Edition'?

For every 'Limited Edition' product, there will only be a fixed quantity of items crafted for sale. These items are specially made and packaged manually. Limited edition products will not be either manufactured as a bulk or beyond its initial quantity even if there's further demand.

+ Is there an Unposted Letters physical store so that I can walk-in, experience and purchase art products?

We believe a web-store is the best way to reach people living at any corner of the globe. We do not have any physical store yet.

+ Is it mandatory to sign-up for a purchase?

No, it is not mandatory to sign-up in our website for your purchase.

+ Is it safe to provide my card and bank details in your store?

Yes, it is safe. We are taking all possible measures to protect your card/ bank details that you are providing at our store front during your purchase.

+ Are you saving my card or bank details?

No, we are not saving any reusable card/ bank details in our database.

+ Are you storing my personal information in your database?

When you purchase a product, we are saving some of your personal information in our database as provided by you. We may require this until you receive your shipment safely.

+ How can I track my orders?

You can track your orders at Track Order page.

+ How can I cancel my orders?

You can request for cancellation of your orders as per our cancellation policy provided under Shipping Policy page.

+ How long it takes to deliver my order?

We understand your eagerness to receive our special piece at your doorstep! Once a product is purchased, we will try to deliver this as earlier as possible as per our Shipping Policy.

+ How can I contact you for my inquiries?

Any inquiries, please write us info@unpostedletters.in